The highlight for me this year was growing my business HomeCare Australia. Starting off as a one man band as I was determined to be self funded rather than relying on investors to kick start it as I have done in the past. It was a slow build and taught me many things - about myself, about how I view others and about determination and grit.
It's a laborious sector, where our average booking is a one hour service - you can imagine the admin! I was used to growing businesses by a thousand hours at a time and now I'm excited as each 100 hours builds. This fact alone has taught me to stay motivated and focussed on the journey. That building a business is a marathon, not a race.
I am pleased to say that we are profitable and continue to double each month as our reputation builds. I returned to my roots as I started my career some 25 or more years ago running a temp desk for the then Accountancy Placements (now Hays). I believe I have been able to grow at the rate I have because I have put into practice all the things I have been teaching for the past 12 years. The most important tasks I am rigorous about:
- Know you available's
- Fill jobs over the phone
- Work fewer employees and give them lots of work so they stay with you
- One strike and you are out - you let me down for a shift and you don't get a second chance.
We currently supply services on the Central Coast of NSW and in the Hunter Region but intend to expand in 2014 as I now have a much greater understanding of the sector and it's nuances than we did 12 months ago. I currently have 2 staff working with me and we all work from home using a cloud based database and skype chat to communicate during the day. We intend to move into an Office in early 2014.
The whole process has shown me yet again that recruitment/labour hire hasn't really changed. To be successful in this highly competitive space you need to be responsive to your client and candidate needs, use technology to your advantage and work quickly.
The experience has also enriched my training and coaching because I can talk about my own business and relate to my training clients and their struggles in a more empathetic way.
As 2013 draws to a close, I have lots to be proud of and thankful for this year. I look forward to continue to build HomeCare Australia in 2014 as well as adding value through my training and coaching TRTC Recruiter Training and Development which I founded in 2001.
Spend some time reflecting on the journey you took in 2013 before you rush head on into 2014.
To all my clients and colleagues in both businesses, I wish you a very Happy and safe Christmas.